As I sat working my way through my emails this morning it occurred to me that it might be worth posting a quick note about the best way to contact us here at dpreview, what's likely to get you a reply and what happens when you send feedback.
Firstly, and surprisingly for some of you I'm sure, we don't only welcome your feedback, we do read it and we often act on it. What's important to remember here is that our editorial team here consists of a handful of people with full-time jobs producing content (as well as forum moderation), and this means that we simply can't answer every email we get, nor can we acknowledge every bit of feedback. But that doesn't mean it hasn't been read (and if necessary, acted upon).
There are essentially three ways to get in touch with dpreview: by email, using the site's feedback mechanism and in the forums. Let's have a look at them individually:
Email.
Obviously all dpreview staff have email addresses (which are pretty easy to guess), but you won't find them on the site (we get enough spam already, thanks), and they have very strong spam filtering on their accounts, so there's no guarantee your message will get through. And to be honest even if it does get through you may well not get a reply (we can't answer hundreds of 'which camera should I get' emails every day, I'm afraid).
Forum posts.
Anyone who feels the best way to start a conversation with dpreview by calling us a bunch of incompetent liars in the pay of (delete as necessary) Canon/Nikon/Sony/Satan is mistaken, and may be disappointed. If you think a mistake has been made in a review then use the feedback system (see below). With around 10,000 posts a day we don't actually get to read every single post. I'm sure there's some pleasure to be had from being able to post publicly that you spotted a typo in a review (or even better, to discover a flaw in a test), but just as you're more likely to get my attention by ringing my doorbell than by standing in my street shouting, a forum post simply isn't the best way to point out problems with reviews. We do actually want our reviews to be right, so the quicker we know about a mistake, the quicker we can fix it. Sure you don't get the thrill of being publicly cleverer than us, but if your desire is to get a review fixed, use feedback...
Of course we do engage in conversations on the forums (especially where the issue is one of interpretation or there's simply a disagreement on our conclusion), but if it's a mistake we want to know about it before the bias posts start.
Feedback
Using the feedback system ensures your message goes directly to the right people. If it's review feedback it goes to all reviewers, meaning someone will be able to check and act on it immediately. I can't stress this enough: we read ALL feedback messages (and even reply sometimes)... we don't read all forum posts or emails.
